Self-service support
Resolve common issues before escalating the workflow.
This page outlines practical support steps for data entry, calculation review, export behavior, file actions, and AR-related workflows.
Before Reviewing an Issue
- Confirm the selected language, unit system, and currency.
- Check that a main material template is selected.
- Verify that every opening is linked to an existing roof plane.
- Confirm that required dimensions and slope inputs are complete.
If a Calculation Looks Wrong
- Review roof plane length, width, slope, and edge values.
- Check whether opening sizes or quantities are too large for the linked plane.
- Compare automatic waste mode against the selected layout strategy.
- Verify labor, markup, tax, and additional cost values in the pricing workflow.
If Export Does Not Match Expectations
- Confirm the PDF export style currently selected in the Export tab.
- Use Detailed Report when you need the fullest data set.
- Recheck scenario selection before exporting.
If AR Measurement Is Unavailable
- AR features depend on device capability and operating conditions.
- Manual input remains available for all supported fields.
- Measured values can be replaced by direct entry at any time.
If You Need to Reproduce a Problem
Capture the exact sequence used in the app, the project type, the pages involved, and whether the issue appears during data entry, calculation review, PDF export, import, backup, or AR measurement.