Technical Support
This page defines the functional scope, recommended troubleshooting order, and support boundary for the app. It is suitable for App Store support landing use.
Support scope
Primary feature coverage
- Refrigerant PT reference and unit conversion
- Superheat, subcooling, temperature difference, and charge estimate
- Fault code lookup, diagnosis flow references, and offline library
- Service records, local save, PDF export, and image export
- Bilingual interface, appearance modes, and offline operation
Suggested checks
What to verify first
- Confirm the device language and the in-app language setting behavior
- Confirm number format, unit selection, and refrigerant selection
- Confirm the export destination is writable through the system flow
- Confirm local data has been backed up through import and export features when needed
- Confirm the selected brand, series, and code actually match the target equipment
Lookup first
Identify the brand, model family, refrigerant, and symptom class before using fault codes, references, or diagnosis flows.
Calculate next
Use actual measured values such as pressure, temperature, current, or voltage to get field-reference results on the relevant calculator page.
Record last
Complete service records and exports after the field action is confirmed, so the workflow does not interrupt urgent diagnosis steps.
Important note
The support page explains app function and recommended usage only. It does not replace official manufacturer service documents, after-sales policies, or formal safety training.