Support

Technical Support

This page is limited to self-service troubleshooting, data protection guidance, and machine-side validation suggestions. It does not present direct support channels.

If you are validating calculations, preparing review screenshots, or organizing local records, start with the checks below before changing machine-side parameters.

Problems to check first

Calculation results do not match the expected case.
Templates, records, machine ownership, or import/export behavior appears inconsistent.
Language, unit system, default machine, or recommendation style does not match the current task.

When a result looks wrong

Confirm the active unit system first, especially when switching between metric and inch-based work.
Check thread standard, programming mode, insert angle, material selection, and default machine assumptions.
If the input came from an old record or template, verify whether its original machine still exists or has been taken over by the default machine.

Import, export, and local data

Export a local backup before clearing data, deleting machines, or performing bulk import work.
Before import, confirm whether the selected mode should add new items or replace matching items.
After import, check record, template, and machine ownership to make sure the resulting local state matches the intended workflow.

Machine-side validation guidance

Use built-in validation cases or your own real shop cases to compare inputs and outputs.
For program skeletons, cutting parameters, and risk notes, complete dry-run checks, first-piece confirmation, and pull-out clearance review.
When a page includes risk or check records, keep the review notes attached to the current record so the context stays together.

Boundary of support

Technical support content on this page is limited to product usage, self-service troubleshooting, and local data handling. It does not provide remote machine control, shop-floor safety endorsement, or machining liability coverage.