Support

Common questions and troubleshooting.

Use this guide to understand Lane Lab’s core features, data behavior, and common workflows. Start with the steps below for self-service troubleshooting.

Start a session

Choose New Session from the home page, then set bowlers, games, format, recording mode, and scoring rule. If no bowler exists, the app can create a default bowler when the session starts.

Start a practice plan

Open the next-practice focus on Home, enter Lane Lab, and select a bowler. Save a suggested focus or create a plan, choose its game count, and tap Start Practice. After the linked session is completed, its result appears in Practice History. With a small sample, Lane Lab stays at the baseline instead of treating missing roll detail as poor performance.

Why some scores wait

In traditional scoring, a strike needs the next two rolls as bonus rolls and a spare needs the next roll. A strike or spare in the tenth frame adds bonus rolls, so a game may need more rolls before the final score appears.

Choose a recording mode

  • Quick mode: best for fast pin counts or final-score entry.
  • Standard mode: best for roll-by-roll pins and exact leaves.
  • Professional mode: best for practice review with ball choice, line, speed, pocket, and notes.

Ball statistics look incomplete

Ball performance depends on selecting a ball for each roll. Rolls without a selected ball are not counted toward a ball’s performance. Professional mode can reuse the previous ball to reduce missed selections.

Backup and restore

The Settings page can create a local backup and restore or merge a backup. Backups are useful for migration and safekeeping; only import files from sources you trust.

Exports

Session details can export a scorecard image, PDF report, or CSV data. CSV is best for spreadsheet analysis, while images and PDFs are better for sharing or archiving.

Data troubleshooting

  • Check whether filters are hiding history or statistics.
  • Confirm whether a session is complete; unfinished sessions stay on the home page for resuming.
  • When the sample is small, the app prioritizes sample-size guidance instead of strong practice conclusions.
  • Create a backup before deleting data or restoring from a backup.